Shipping and Delivery
Last Updated: November 3, 2026
At Qantelio, we are committed to providing a smooth, reliable, and transparent shopping experience. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered to our customers.
This policy applies to purchases made through https://qantelio.com, operated by UZINTEX Sp. z o.o.
1. Shipping Information
We aim to process and dispatch all orders efficiently while ensuring that products are carefully prepared for delivery.
Shipping Destination: Poland
Order Processing Time: 1–2 business days
Estimated Delivery Time: 2–5 business days after dispatch
Shipping Costs: Displayed at checkout before payment
Delivery estimates may vary depending on product availability, shipping destination, and carrier operations.
2. Order Processing
Orders are processed after successful payment confirmation.
Orders placed during weekends or public holidays will generally be processed on the next business day.
Once an order has been prepared for dispatch, it will be handed over to the designated shipping carrier.
Customers will receive an order confirmation at the email address provided during checkout.
3. Shipping and Delivery
Qantelio works with shipping service providers to arrange the safe and timely delivery of customer orders.
Available shipping methods and their associated charges are displayed during checkout.
Delivery times are estimates and may be affected by circumstances such as adverse weather conditions, transportation disruptions, public holidays, or unexpected carrier delays.
Unless otherwise agreed, orders will be delivered no later than 30 days after the purchase contract is concluded, in accordance with applicable consumer law.
4. Order Tracking
Where tracking services are available, customers will receive shipping confirmation and tracking information by email once their order has been dispatched.
Tracking information may take some time to become active after the shipping carrier receives the package.
For assistance with tracking an order, please contact kontakt@qantelio.com.
5. Shipping Charges
Shipping costs are calculated and displayed during checkout before the customer confirms the order.
Any applicable delivery charges will be included in the final order total.
Customers will not be charged additional shipping fees without their required consent.
6. Delivery Delays
We make reasonable efforts to ensure that orders arrive within the estimated delivery period.
However, delays may occasionally occur due to circumstances beyond our reasonable control.
If an order is delayed, customers may contact our support team for assistance.
Where delivery obligations are not fulfilled, customers retain their statutory rights under applicable Polish and European Union consumer protection laws.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an incorrect address is submitted, please contact us as soon as possible.
We will make reasonable efforts to correct the information before dispatch, although changes may not always be possible once the order has been transferred to the carrier.
Any additional costs resulting from incorrect delivery information will be handled in accordance with applicable law.
8. Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected period, please contact our customer support team.
Email: kontakt@qantelio.com
Please provide your order number and a brief description of the issue.
We will review the situation and coordinate with the shipping provider where necessary.
For consumer purchases, the risk of loss or damage generally remains with the seller until the customer or a designated third party takes physical possession of the goods, subject to statutory exceptions.
9. Returns and Refunds
Customers may exercise their statutory withdrawal rights and request returns or refunds in accordance with applicable consumer protection legislation.
Detailed information about eligibility, return procedures, and reimbursement is available in our Returns and Refunds Policy and Terms and Conditions.
For assistance, contact kontakt@qantelio.com.
10. Contact Information
For questions about shipping, delivery, order tracking, or missing packages, please contact:
Qantelio
Operated by UZINTEX Sp. z o.o.
Address:
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland
Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com
Last Updated: November 3, 2026