Returns and Cancellations

Last Updated: November 3, 2026

At Qantelio, customer satisfaction is important to us. We aim to provide a simple, transparent, and convenient process for order cancellations, product returns, and refunds.

This policy applies to purchases made through https://qantelio.com, operated by UZINTEX Sp. z o.o., in accordance with applicable Polish and European Union consumer protection laws.

1. Order Cancellations

Customers who wish to cancel an order should contact our customer support team as soon as possible.

Email: kontakt@qantelio.com

Please include your order number and cancellation request.

If an order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.

If the order has already been dispatched, customers may exercise their statutory right of withdrawal where applicable.

Cancellation requests are handled in accordance with the order status and applicable consumer rights.

2. Right of Withdrawal – 14 Days

Under applicable Polish and European Union consumer protection legislation, consumers generally have the right to withdraw from an online purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day the customer, or a designated third party other than the carrier, receives the goods.

For orders containing multiple products delivered separately, the withdrawal period generally begins upon receipt of the final item.

To exercise this right, customers must inform Qantelio of their decision before the withdrawal period expires.

Email: kontakt@qantelio.com

Customers may submit a clear withdrawal statement by email or post. A statutory model withdrawal form may also be used but is not mandatory.

3. Return Conditions

After notifying Qantelio of withdrawal, customers must send back or hand over the goods without undue delay and no later than 14 days from the date of their withdrawal notification.

Customers may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning.

If a product has been handled beyond what is necessary for this purpose, the customer may be responsible for any resulting reduction in value, in accordance with applicable law.

Original packaging is recommended where available but is not a mandatory condition for exercising statutory withdrawal rights.

4. How to Return an Item

To arrange a return, please follow these steps:

1. Contact our customer support team at kontakt@qantelio.com.

2. Provide your order number and identify the products you wish to return.

3. Inform us of your decision to withdraw from the purchase.

4. Follow the return instructions provided by our support team.

5. Package the products securely and send them to the designated return address.

Return Correspondence Address:

Qantelio – UZINTEX Sp. z o.o.
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland

Please contact customer support to confirm the appropriate parcel return address before shipping.

Prior approval from Qantelio is not required to exercise a valid statutory right of withdrawal.

5. Return Shipping Costs

For returns made under the statutory right of withdrawal, customers are responsible for direct return shipping costs where they were properly informed of this obligation before purchase.

If Qantelio agrees to cover return shipping costs, the relevant arrangements will be communicated to the customer.

Where products do not conform to the purchase agreement, the seller bears the costs of legally required remedies, including applicable return transportation costs.

6. Refund Processing

Once a valid withdrawal request has been received, Qantelio will reimburse the payments received in accordance with applicable consumer protection laws.

Refunds will be processed without undue delay and no later than 14 days after receiving the withdrawal notification.

For sales of goods, we may withhold reimbursement until we receive the returned products or the customer provides evidence of having sent them back, whichever occurs first.

Refunds will generally be issued using the same payment method used for the original transaction unless the customer expressly agrees otherwise and does not incur additional fees.

The time required for refunded funds to appear in the customer's account may depend on the payment service provider.

7. Original Shipping Charges

When a consumer validly withdraws from an entire purchase contract, Qantelio will reimburse the original standard delivery charge where required by law.

If a customer selected a delivery method more expensive than the least expensive standard delivery option offered, the additional cost is not required to be reimbursed.

Any reimbursement will be handled in accordance with applicable consumer protection legislation.

8. Damaged, Incorrect, or Non-Conforming Products

If a product arrives damaged, is incorrect, or does not conform to the purchase agreement, please contact us.

Email: kontakt@qantelio.com

Include your order number and a description of the issue. Photographs may help us assess the problem but are not a mandatory condition for submitting a statutory complaint.

Depending on the circumstances and applicable law, customers may be entitled to:

• Repair of the product.

• Replacement of the product.

• A proportionate price reduction.

• Termination of the contract and reimbursement.

Qantelio will handle complaints and provide remedies in accordance with applicable Polish consumer protection laws.

9. Products Excluded from Withdrawal

Certain products may be excluded from the statutory right of withdrawal where the conditions established by law are satisfied.

Examples include:

• Products manufactured according to the customer's specifications or clearly personalized.

• Goods that deteriorate rapidly or have a short expiration period.

• Sealed goods unsuitable for return for health protection or hygiene reasons when unsealed after delivery.

• Goods that become inseparably mixed with other products after delivery.

These exceptions apply only where permitted by law and do not remove statutory rights concerning non-conforming products.

10. Exchanges

Customers who wish to exchange a product should contact our support team.

Email: kontakt@qantelio.com

Exchange availability may depend on product stock and the circumstances of the request.

Where a direct exchange is unavailable, customers may exercise their statutory withdrawal rights where applicable and place a new order.

Requests involving defective or non-conforming goods will be handled under applicable statutory remedies.

11. Missing or Delayed Refunds

If you have not received an expected refund, please first check your payment account and allow for the processing time of your payment provider.

If the refund remains outstanding, contact our customer support team.

Email: kontakt@qantelio.com

Please provide your order number and relevant transaction details so we can investigate.

This procedure does not extend any statutory reimbursement deadline.

12. Consumer Rights

This policy is intended to provide clear information about returns, cancellations, and refunds.

Nothing in this policy limits or excludes the mandatory rights granted to consumers under Polish law and applicable European Union legislation.

Consumers retain their statutory rights relating to withdrawal, product conformity, complaints, and legal remedies.

13. Contact Information

For questions about order cancellations, returns, exchanges, complaints, or refunds, please contact:

Qantelio
Operated by UZINTEX Sp. z o.o.

Address:
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland

Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com

Last Updated: November 3, 2026