Privacy Policy

Last Updated: November 3, 2026

At Qantelio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, purchase products, or contact our customer support team.

This policy applies to https://qantelio.com, operated by UZINTEX Sp. z o.o., and is intended to comply with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

1. Data Controller Information

The entity responsible for processing personal data through Qantelio is:

Company: UZINTEX Sp. z o.o.
Store Name: Qantelio
KRS: 0000954043
NIP: 7011075583
REGON: 521293852

Registered Address:
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland

Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com

For privacy-related questions or requests concerning your personal data, please contact us using the information above.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Identification Information: Full name and other information provided during checkout.
Contact Information: Email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, and delivery preferences.
Payment Information: Payment method, transaction status, and payment references. Complete payment card details are generally handled by payment service providers.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Communication Information: Messages, inquiries, complaints, and correspondence with customer support.
Account Information: Login credentials and account preferences where customer accounts are available.

We collect only the personal information reasonably necessary for legitimate business purposes or as otherwise permitted by applicable law.

3. How We Use Personal Data

Personal information may be processed for the following purposes:

Processing and fulfilling customer orders.
Confirming purchases and managing payments.
Arranging shipping and delivery.
Responding to customer inquiries and complaints.
Managing returns, refunds, and warranty requests.
Maintaining customer accounts where available.
Preventing fraud and unauthorized transactions.
Maintaining website functionality and security.
Complying with tax, accounting, and other legal obligations.
Sending promotional communications where legally permitted.
Analyzing website performance where appropriate and legally authorized.

We do not use personal information for purposes incompatible with the purposes for which it was collected unless permitted by applicable law.

4. Legal Basis for Processing

We process personal data under the legal bases established by Article 6 of the GDPR.

Performance of a Contract – Article 6(1)(b)

Processing necessary to complete purchases, fulfill orders, arrange deliveries, and provide requested services.

Compliance with Legal Obligations – Article 6(1)(c)

Processing necessary to meet accounting, taxation, consumer protection, and other statutory requirements.

Legitimate Interests – Article 6(1)(f)

Processing necessary for proportionate fraud prevention, website security, customer service administration, and the establishment or defense of legal claims, where our interests are not overridden by individuals' rights.

Consent – Article 6(1)(a)

Processing based on consent where required, including certain marketing communications, analytics technologies, and non-essential cookies.

Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Payment Processing

When customers make purchases through Qantelio, payment information may be processed by independent payment service providers.

These providers may process transaction information, payment identifiers, and other details necessary to authorize and complete payments.

Qantelio generally receives payment confirmation and transaction records rather than complete payment card credentials.

Payment providers process information according to their applicable privacy policies and legal obligations.

6. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our online store.

These may include:

Payment processing providers.
Shipping and delivery companies.
Website hosting and technical support providers.
Order management and e-commerce service providers.
Accounting and professional service providers.
Customer communication services.
Analytics and advertising providers, where applicable and legally permitted.
Public authorities where disclosure is required by law.

We require processors acting on our behalf to handle personal data under appropriate contractual and security obligations.

We do not sell personal information to third parties.

7. Cookies and Similar Technologies

Qantelio may use cookies and similar technologies to support website functionality, improve user experience, and understand how visitors interact with our store.

Cookies may include:

Essential Cookies

Necessary for shopping cart functionality, checkout operations, security, and other essential website features.

Preference Cookies

Used to remember selected settings and preferences.

Analytics Cookies

Used to understand website traffic and performance.

Marketing Cookies

Used for advertising measurement and personalized marketing where applicable.

Non-essential cookies and similar technologies are used only where the required consent has been obtained.

Visitors must be able to refuse or withdraw consent to non-essential cookies as easily as they can grant it.

Further information may be provided through our Cookie Policy and cookie preference controls.

8. Marketing Communications

Qantelio may send promotional emails, product updates, or special offers where permitted by applicable law.

Where consent is required, marketing communications will only be sent after obtaining the appropriate permission.

Customers may withdraw marketing consent or unsubscribe at any time.

Marketing preferences do not affect essential communications concerning existing orders, payments, deliveries, or legal obligations.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet applicable legal obligations.

Retention periods depend on the category of information and the purpose of processing.

For example:

Order and Transaction Records: Retained for applicable accounting, tax, and legal requirements.
Customer Support Communications: Retained for the period necessary to resolve inquiries and related disputes.
Customer Account Information: Retained while the account remains active or as otherwise legally necessary.
Marketing Information: Retained until consent is withdrawn or another applicable retention condition is met.
Technical and Security Records: Retained for periods proportionate to security and operational needs.

When personal data is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.

10. International Data Transfers

Some service providers used by Qantelio may process personal information outside Poland or the European Economic Area.

Where personal data is transferred outside the EEA, we will apply the safeguards required by the GDPR.

These may include adequacy decisions issued by the European Commission or appropriate contractual safeguards, such as Standard Contractual Clauses.

Individuals may request information about applicable transfer safeguards by contacting us.

11. Data Security

Qantelio implements appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

Such measures may include access restrictions, secure communication protocols, system updates, and appropriate contractual protections with service providers.

Although reasonable security measures are implemented, no online system can guarantee absolute protection against every security risk.

12. Your Rights Under the GDPR

Subject to the conditions established by applicable law, individuals have the following rights:

Right of Access: Request confirmation of whether personal data is being processed and obtain access to that data.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal data where the legal requirements are satisfied.
Right to Restriction: Request limitation of processing in certain circumstances.
Right to Data Portability: Receive eligible personal data in a structured, commonly used, machine-readable format.
Right to Object: Object to certain processing activities, including processing based on legitimate interests.
Right to Withdraw Consent: Withdraw previously granted consent at any time.
Rights Relating to Automated Decision-Making: Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise these rights, contact:

Email: kontakt@qantelio.com

We will respond without undue delay and generally within one month, subject to extensions permitted by the GDPR.

13. Complaints to the Supervisory Authority

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.

In Poland, the supervisory authority is:

President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych – UODO)

Official Website: https://uodo.gov.pl

You may also have the right to lodge a complaint with a competent supervisory authority in another EU or EEA member state.

We encourage customers to contact us first so that we can address privacy-related concerns directly.

14. Children's Privacy

Qantelio is not intended to collect personal information directly from children who lack the legal capacity to enter into the relevant transactions.

Where parental or guardian authorization is legally required, such authorization must be obtained.

If we become aware that personal data has been collected or processed unlawfully, we will take appropriate steps in accordance with applicable law.

15. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

These websites may maintain independent privacy policies and data processing practices.

Qantelio is not responsible for the privacy practices of independently operated third-party websites.

We recommend reviewing the privacy notices of external services before providing personal information.

16. Automated Processing and Profiling

Qantelio may use automated technologies for website functionality, transaction security, and operational analysis.

Where profiling or automated decision-making is conducted, it will be subject to applicable GDPR requirements.

Individuals will receive additional information and safeguards where automated decisions produce legal or similarly significant effects.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal requirements, website functionality, business practices, or data processing activities.

The updated version will be published on https://qantelio.com.

Where required by law, we will provide additional notice or request renewed consent before introducing relevant changes.

18. Contact Information

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

Qantelio
Operated by UZINTEX Sp. z o.o.

Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland

Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com

Last Updated: November 3, 2026