Terms and Conditions
Terms and Conditions
Last Updated: November 3, 2026
Welcome to Qantelio, an online store operated by UZINTEX Sp. z o.o. These Terms and Conditions govern the use of our website, purchases, payments, deliveries, returns, and customer rights.
By placing an order through https://qantelio.com, customers enter into a purchase agreement under the conditions outlined below, subject to applicable consumer protection laws.
1. Seller Information
Store Name: Qantelio
Company: UZINTEX Sp. z o.o.
KRS: 0000954043
NIP: 7011075583
REGON: 521293852
Registered Address:
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland
Responsible Contact Person: Bakhtiiar Abdurakhmanov
Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com
2. General Provisions
These Terms and Conditions apply to all orders placed through the Qantelio online store.
Customers are required to provide accurate information when placing orders and to use the website in accordance with applicable laws.
Qantelio reserves the right to update its product offerings, website content, and services without affecting existing purchase agreements.
3. Products and Pricing
All products offered through Qantelio are described on their respective product pages.
We make reasonable efforts to ensure that product descriptions, images, prices, and availability information are accurate.
All prices are displayed in the currency indicated on the website and include applicable taxes for consumer purchases.
Shipping costs and any additional mandatory charges are displayed before the customer confirms an order.
Prices may change without prior notice, but changes do not affect orders for which a purchase agreement has already been concluded.
4. Placing an Order
Customers can place orders by selecting products, adding them to the shopping cart, and completing the checkout process.
Before submitting an order, customers can review their selected products, delivery details, and total payment amount.
The final checkout button clearly indicates that submitting the order creates an obligation to pay.
After an order is submitted, customers receive an acknowledgment by email.
A purchase agreement is concluded when Qantelio confirms acceptance of the order.
5. Payment Methods
Available payment methods are displayed during checkout.
Payments may be processed through secure third-party payment service providers.
Customers must ensure that payment information is accurate and that they are authorized to use the selected payment method.
Orders requiring advance payment are processed following successful payment confirmation.
6. Shipping and Delivery
Qantelio delivers products to the destinations available during checkout.
Shipping charges and estimated delivery periods are communicated before an order is placed.
Delivery times may vary depending on product availability, order processing, shipping carriers, and delivery location.
Unless otherwise agreed, orders will be delivered without undue delay and no later than 30 days after the purchase agreement is concluded.
If delivery is delayed, customers retain their rights under applicable consumer protection laws.
7. Right of Withdrawal
Consumers generally have the right to withdraw from an online purchase within 14 calendar days without providing a reason.
The withdrawal period begins when the customer or a designated third party receives the goods. For goods delivered separately under one order, the period generally begins upon receipt of the final item.
To exercise this right, customers must notify Qantelio before the withdrawal period expires.
Email: kontakt@qantelio.com
Customers may submit a clear written withdrawal statement or use the statutory model withdrawal form.
Certain products may be excluded from withdrawal rights under applicable law, including qualifying personalized products and certain sealed hygiene products after opening.
8. Returns and Refunds
After notifying Qantelio of withdrawal, customers must return the goods within 14 days.
Unless otherwise communicated before purchase, customers are responsible for direct return shipping costs when exercising the statutory withdrawal right.
Returned products may be inspected to determine whether handling has exceeded what is necessary to establish their nature, characteristics, and functioning.
Refunds are issued within 14 days of receiving the withdrawal notification, subject to the seller's statutory right to withhold reimbursement until the goods or evidence of their return is received.
Refunds include the original standard delivery charge where required by law.
Refunds are generally processed through the original payment method unless otherwise agreed.
9. Complaints and Product Conformity
Qantelio is responsible for ensuring that goods conform to the purchase agreement under applicable consumer protection legislation.
If a product does not conform to the contract, customers may request repair or replacement and, where legally applicable, a price reduction or termination of the contract.
Complaints can be submitted to:
Email: kontakt@qantelio.com
Customers should provide their order information and a description of the issue.
Complaints will be reviewed and answered within the applicable statutory deadlines.
Statutory consumer rights are not limited by these Terms and Conditions.
10. Product Warranties
Some products may include a voluntary manufacturer's or seller's warranty.
Warranty conditions, where applicable, are provided with the relevant product or warranty documentation.
Commercial warranties do not replace or restrict statutory consumer rights relating to product conformity.
11. Customer Responsibilities
Customers agree to provide accurate billing, contact, and delivery information.
Customers must not use the website for fraudulent, unlawful, or unauthorized activities.
Qantelio may take appropriate measures to prevent misuse of the website, subject to applicable laws.
12. Privacy and Personal Data
Qantelio processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Personal information may be used to process orders, arrange deliveries, manage payments, provide customer support, and comply with legal obligations.
Further information about personal data processing is available in our Privacy Policy.
For privacy-related inquiries, contact kontakt@qantelio.com.
13. Intellectual Property
The original content, design, branding, text, and graphics displayed on Qantelio may be protected by intellectual property laws.
Unauthorized reproduction, distribution, or commercial use of protected website materials is prohibited unless permitted by law or authorized by the rights holder.
Third-party trademarks and product names remain the property of their respective owners.
14. Website Availability and Liability
Qantelio makes reasonable efforts to maintain the proper operation and security of its website.
Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability or statutory consumer rights where such exclusion or limitation is prohibited by law.
15. Dispute Resolution
Customers are encouraged to contact Qantelio directly regarding any concerns or disputes.
Email: kontakt@qantelio.com
Consumers may also seek assistance from the Polish Office of Competition and Consumer Protection (UOKiK) or other competent consumer protection bodies.
Website: https://uokik.gov.pl
Customers retain their right to pursue claims through the competent courts.
16. Applicable Law
These Terms and Conditions are governed by applicable Polish law and relevant European Union consumer protection legislation.
Mandatory consumer rights remain unaffected, including protections applicable to consumers residing in other EU member states where legally required.
Disputes are subject to the jurisdiction of the competent courts under applicable law.
17. Changes to These Terms
Qantelio may update these Terms and Conditions to reflect changes in business operations, legal requirements, or website services.
Updated terms will be published on our website.
Changes will not retroactively affect purchase agreements already concluded unless permitted by applicable law.
18. Contact Information
For questions regarding these Terms and Conditions, orders, payments, shipping, returns, or complaints, please contact:
Qantelio
Operated by UZINTEX Sp. z o.o.
Aleja Niepodległości 235/237, Unit 7
02-009 Warsaw, Poland
Email: kontakt@qantelio.com
Phone: +48 512 784 936
Website: https://qantelio.com
Last Updated: November 3, 2026